An open letter to Golden Gate Transit
I went on a random Yelp-reviewing binge earlier this evening, and stopped by the Golden Gate Transit page. My “review” became quite long, almost too long for the character box, but it did post. It took on more of the form of an open letter, so I thought I would post it here too to chronicle, and as a change of pace.
I’m coming to the end of 2 1/2 years of relying on GGT for a regular Marin to SF commute and returning home back over the bridge.
If you commute on a typical 9-5, Monday-Friday, schedule, GGT has your number. Very efficient and frequent service, especially on routes 4, 24, and 54, from various North Bay locations. As noted with the 4, they seem to have a soft spot for Mill Valley commuters, and I’m not exactly sure why that is. In the afternoons, I’ve often seen back to back 4s where one is very crowded and the next one not at all. Lack of information as to the next bus at SF stops can be irritating, although I have heard that they are working to update this in the near future. Last fall, they introduced a new fleet of ultra-modern larger buses that seem to be in service mostly on the Sonoma County routes.
They also offer service to the East Bay on routes 40 (express) and 42 (local). I have taken those buses a few times and find them to be mostly efficient. It’s nice to not have to pay the Richmond Bridge toll. A discount when going on to BART would be appreciated.
On the other hand, late night and weekend buses are another story. The 101 semi-express bus (which was surprisingly only introduced in 2009) stops running after 8pm, leaving the only options as the 70 to Novato or 80 to Santa Rosa, which alternate on the half hour up to 10pm and ONLY run once per hour following that time until 1am. Also after 10pm, the buses will make Every. Single. Stop. along Route 101, including an awkwardly long initial jaunt through Sausalito and awkward stop-over in Marin City, as they proceed north. (The buses do seem to have done away recently with the long layovers in Marin City, although the northbound 22 – a local route – still halts for no apparent reason in San Anselmo.) As you might imagine, this long journey home can be excruciating when you either just want to get home or don’t have anything to read or write on the bus. Those same “basic” routes (so named by GGT) are often populated by a considerably more diverse cast of characters than the typically business suited commute bus rider.
It’s no secret that Clipper (formerly TransLink) cards will give you a discounted fare on GGT, but I am surprised how many people seem to still not know that. GGT seems to be aware of where their income comes from, as they claim that Clipper can not be used for the popular AT&T Park ferry, when it most certainly could if you tag in and out at Larkspur.
On the ferry, the service is also reliable and comfortable. The early morning departures and 5:00 hour returns from/to Larkspur are filled with strong representation from the financial district. It’s always amusing to notice how the ferry becomes a tourist line between 10am and 3pm or so, and then thins out drastically for the last few runs back to Marin after 7pm. But why does it not run later than 9:30pm??? (More on that later…) Meanwhile, weekend ferries never run on time and seem to be populated with a large number of passengers who have either never been on the boat(s) before, treat it as a party boat complete with beers or other beverages, or are only there every few months.
As you can tell, GGT is well organized and mostly supportive of its riders and clientele. They even have “advisory committees” for bus and ferry passengers to participate in.
But as a frequent and loyal rider – admittedly with no other public transportation option – I have a few persistent questions:
1) Why continue with the constant raising of your fares? I moved to Marin in early 2009; San Rafael – San Francisco was $7.28 roundtrip on TransLink cards. Now it is $8.40. Not everyone can afford the constant rising in costs, and I don’t believe the haughty statement that it “keeps pace with inflation” – having some stability or consistency with these costs would be welcomed.
2) Don’t assume that everyone who is on GGT goes to SF for business. It’s clear that the schedulers may think that, based on the ratio of commute to general bus service.
3) Give us more options to get home to Marin at night. As stated above, the 70 or 80 can be excruciatingly long or an unappealing prospect. What about one or two buses around 11pm that go direct to San Rafael? Or Santa Rosa? Marin residents deserve more options. Not everyone here has a car or the luxury of being able to drive across the bridge as they please. I read somewhere that there was once a late night Friday and Saturday ferry to Larkspur. Why not bring that back?
4) You’ve bought two brand new ferries to add to the fleet within the past two years. Why not use them on the weekends and permanently retire the older Spaulding vessels?
5) Be more transparent about yourself, GGT. It would be great to see exactly how much of this fare money actually goes to maintenance, not paying someone’s salary or subsidizing something that shouldn’t be supported.
I’ve enjoyed my time with you, GGT. I know you can be better. I look forward to seeing you mature.